Billing5 min read
Founders often delay payment chasing because it feels adversarial, then chase all at once when cash gets tight — which is the version that actually damages relationships.
Make it a sequence, not a decision
A structured cadence removes the judgement call. A reminder before the due date, a note on the day, a short follow-up after. Same wording every time, sent by the same desk.
Because it is systematic, nobody reads it as personal — including you.
Keep the record with the conversation
Aging schedules, receipts and correspondence belong in one place. When a client queries an invoice, the answer should take a minute to find, not an afternoon.
