Questions? We've got answers.

Find answers to common questions about our services, process and support plans.

FAQs

Still not sure? Talk to the team.

If your question is not here, book a free consultation and we will walk you through how a support plan would work for your business.

FiduxDesk is a business support service agency that helps service businesses manage sales, customer success, recruitment, billing, payment follow-ups, voice support, marketing, graphic design and video-related work.
No. FiduxDesk is a service team, not a tool. We work inside the systems you already use — your CRM, billing software, inboxes and calendars.
No. Choose only the services you need. Your plan is built around the work your business currently requires and can change as your requirements change.

We start with a requirement review, then write a plan setting out the services, working structure, communication method and reporting schedule. Nothing starts until you have agreed it.
Selected services, monthly workload, number of assigned team members, communication requirements, required working hours, project complexity and reporting frequency.
Yes. Plans are meant to move with your workload — we adjust capacity as volume changes, and changes take effect from the next billing period unless we agree otherwise.
We work to the notice period set out in your support plan. Talk to us about what fits your situation and we will put it in writing.

Yes. The right team members are assigned to manage your selected services, recurring tasks, priorities, updates and ongoing support.
You choose your preferred channels and response expectations, and we agree on a reporting frequency during the support-plan stage.
Standard onboarding takes three to five business days, including access setup and direct integration with the tools you already use.
Access is scoped to the minimum needed, held securely, and revoked when an engagement ends or a team member changes role. Everything we see is treated as confidential.
Pricing depends on the services you select, monthly workload, number of assigned team members, required working hours and project complexity. Request a custom quote and we will put a plan together.
Book a free consultation. We review your requirements, prepare a custom support plan and assign the relevant team, usually within a few business days.