Notes from the desk
Practical writing on running sales, customer, billing and creative operations without adding headcount.
Operations5 min read
One desk instead of five vendors
Why splitting sales, billing, recruitment and creative work across separate providers quietly costs more than the invoices suggest.
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How we work6 min read
What a good support plan actually looks like
A support plan is not a price list. Here is what belongs in one, and the questions worth asking before you sign anything.
Sales support4 min read
Keeping a CRM clean without hiring a CRM admin
Pipeline data decays fast. A small amount of daily discipline beats a quarterly clean-up every time.
Billing5 min read
Chasing invoices without damaging the relationship
Payment follow-up is a communication problem before it is a finance problem. Structure beats persistence.
