Privacy Policy
What we collect, why we collect it, and how we look after your information.
Last updated 9 September 2026
This policy explains what information FiduxDesk collects when you use our website or engage us as a business support partner, how we use it, and the choices you have. It applies to fiduxdesk.com and to the support services delivered under a FiduxDesk agreement.
Information we collect
We collect only what we need to respond to enquiries and deliver the services you have asked for.
- Details you give us directly — your name, work email, phone number, company name and anything you write in an enquiry or consultation form.
- Client operating data — the records we handle on your behalf while delivering a service, such as CRM entries, invoices, candidate details or customer correspondence.
- Technical data — IP address, browser type and pages visited, collected in aggregate to keep the site working and secure.
How we use information
- To answer your enquiry and prepare a support plan or quote.
- To carry out the services agreed in your contract, including sales, customer success, recruitment, billing, voice, marketing and creative work.
- To send service updates, activity digests and reports you have asked for.
- To meet our legal, tax and accounting obligations.
Client data and confidentiality
When we work inside your systems we act on your instructions and treat everything we see as confidential. We do not use client operating data for our own purposes, we do not sell it, and access is limited to the assigned team members who need it to do the work.
Access credentials are held securely, scoped to the minimum needed, and revoked when an engagement ends or a team member changes role.
Sharing
We share information only with service providers who help us run FiduxDesk — for example hosting, email and accounting providers — under contracts that require them to protect it. We also share information where the law requires us to.
Retention
Enquiry records are kept while we are in contact with you and for a reasonable period afterwards. Client operating data is retained for the term of the engagement and returned or deleted on request once it ends, subject to any legal retention period.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to us and we will respond within a reasonable time.
Cookies
This site uses only the cookies needed to serve pages and remember your preferences. We do not run advertising trackers.
Contact
Questions about this policy, or about how we handle your information, can be sent to the team through the contact page.
